ORCHESTRA³: The efficient Fulfilment Solution for Call Centers and consolidators

Drive a higher percentage of touchless transactions and ensure high-level PNR quality. From an effective management of margins to a complex queue management to a highly efficient ticketing automation – ORCHESTRA³ covers the entire aspects of Fulfilment.

A constantly changing business environment demands an immediate adaption of processes. Design, modify and control your own workflow scenarios with the innovative workflow tool. The easy-to-use graphical user interface (GUI) assists you in creating even the most complex workflows.
A lot of pre-defined functions can be taken from a toolbox of the workflow system and stuck together to a process chain by simple drag-and-drop. This makes it easy to create even complex process chains.
The basic toolbox offers all functions that a customer needs to fulfill the general ticketing process of a bulk producer; moreover any customer can use particular functions, exclusively designed for him.
The multi-level Yield Management System (YMS) supports you in administrating service fees, upfront and discounts. Interfaces to mid and back office systems guarantee you to have all the valuable information right at hand.
The ticket automation ORCHESTRA³ is suited perfect not only for the processing of OBE generated PNR but also for PNR created manually by travel agencies. The system is browser based and is hosted 7/24 in the Ypsilon.Net data center in Frankfurt. This guarantees online support, quick updates and highest operational reliability. The system runs on every standard PC and no installation work is needed.

Highlights

Queue Manager

The Queue Manager constantly monitors all PNR movements processing the PNRs according to your individual filter logic: Quality assurance for possible duplicate bookings, uncorrected status codes, fraud and ticketing options. Once the PNRs passed all checks successfully and the ticket is issued, the scheduler analyses ticket numbers and PNR status, verifying all information is updated instantly.

Every step the PNR passed is documented in the Queue Managers PNR History.

Configuration Manager

Editing individual settings is comfortable with the flexible Configuration Manager. It allows countless settings at all levels of your business: different settings for different users and user groups or individual role and access authorization to restricted modules and menues. You can even create your own ORCHESTRA³ desktop. Of course, settings for fraud prevention as well as settings for the guidance of service fees, upfronts, kick-backs and commissions are configurable at all levels.