ORCHESTRA
The efficient Fulfilment Solution for Call Centers
Drive a higher percentage of touchless transactions and ensure high-level PNR quality. From an effective management of margins to a complex queue management to a highly efficient ticketing automation - ORCHESTRA covers the entire aspects of Fulfilment.
A constantly changing business environment demands an immediate adaption of processes. Design, modify and control your own workflow scenarios with the innovative workflow tool. The easy-to-use graphical user interface (GUI) assists you in creating even the most complex workflows. The multi-level Yield Management System (YMS) supports you in administrating service fees, upfronts and discounts. Interfaces to mid- and backoffice systems guarantee you to have all the valuable information right at hand.
Highlights:
| Fully automated Ticketing |
Multi-GDS |
| Effective Queue Management System |
Multi-lingual |
| Flexible Configuration Manager |
Multi Currency enabled |
| Multi-level Yield-Management-System (YMS) | Web-based |
| Interfaces to Payment Service Provider |
Integrated Fraud Check |
| Interfaces to mid- and backoffice systems | High performance |
| XML data exchange | Innovative technology |
Queue Manager
The Queue Manager constantly monitors all PNR movements processing the PNRs according to your individual filter logic: Quality assurance for possible duplicate bookings, uncorrected status codes, fraud and ticketing options. Once the PNRs passed all checks successfully and the ticket is issued, the scheduler analyses ticket numbers and PNR status, verifying all information is updated instantly.
Every step the PNR passed is documented in the Queue Managers PNR History.
Configuration Manager
Editing individual settings is comfortable with the flexible Configuration Manager. It allows countless settings at all levels of your business: different settings for different users and user groups or individual role and access authorization to restricted modules and menues. You can even create your own ORCHESTRA desktop. Of course, settings for fraud prevention as well as settings for the guidance of service fees, upfronts, kick-backs and commissions are configurable at all levels.
Automated Ticketing
Agency debit memos (ADMs) are history with the most powerful application for the automation of tickets. With a capacity of more than 10.000 tickets a day ORCHESTRA processes the complete ticket shell and performs ticket printing within just seconds. Once the PNR is read from the GDS it is validated towards the net fare database and towards published, private and corporate fares and conditions. While validated PNRs run smoothly through various checks until ticket printing, incorrect PNRs are placed on distinguished queues with an explicit error definition. If this is the case the PNRs can be modified manually and conveniently reassigned into the process.
Multi GDS
In today’s highly complex, cost-competitive travel business, it is crucial that bookings deliver high value to customers, controlling costs, enhancing choices and making booking and fulfillment more convenient. So no matter what GDS you are using today, if it is Amadeus, Sabre or Galileo -ORCHESTRA supports your business.
GDS Interaction
Write RM or OSI or SSR into your PNR to interact with airlines or customers.
Read out GDS answers and create transactions to react on them.
Workflow Tool
Call- and Fulfilment centers have to offer the most varied processes. Unfortunately, most current systems are relatively inflexible and based on old-fashioned technology. Thanks to ORCHESTRA’s sophisticated workflow tool you can now react flexibly to workflow changes avoiding expensive and time consuming programming. Create your workflows with our innovative drag-and-drop-system and control your own business. React in seconds on new challenges
Yield Management System (YMS)
Don’t let your operational costs swallow up your margin! The YMS lets you conveniently administrate and define all kinds of yield parameters: service fees, upfronts, kick-backs or discounts. At the same time, the most varied criteria are taken into account, e.g. operating/plating carrier, class of service, booking class, travel dates, passenger types, diverse ticketing criteria and even more.
All the checks or done in seconds to speed up the ticketing process without loosing money.
Interfaces
By offering interfaces to all major GDS, mid- and back office systems ORCHESTRA creates an optimum base for Call- and Fulfilment centers. All PNR data is processed as XML avoiding unnecessary, additional GDS transaction costs. Once the file is enriched with supplementary information generated by the YMS, it is transferred again as standardized XML file to your choice of mid- or back office system. As an open system ORCHESTRA also allows the integration of third party applications such as communication-tools for SMS or eMails.
Multilingual
ORCHESTRA is available with a multi-lingual graphical user interface (GUI). Hence if your multilingual staff is handling international customers - ORCHESTRA is the right choice.
Technology
Eliminate technology infrastructure concerns! ORCHESTRA is a web based application running on your own hardware. The entire data is saved centrally by using the latest computer centre technology (clustering, failover, load balancing), thus making it available to all business areas independent of location: Access anytime – from anywhere.
ORCHESTRA – The custom solution for your business
Classic Fulfillment and interface to your mid- und backoffice system
Professional Fulfillment und midoffice et@cs
Superior Fulfillment, midoffice et@cs and backoffice IBIZA